About Me

Marvin's journey began in the early 2000s when he embarked on his professional career as an On-the-Job Trainee at Pilipino Telecommunications Company. Eager to learn and grow, Marvin absorbed knowledge like a sponge, assisting IT professionals with networking tasks and troubleshooting computer-related issues. With a thirst for more experience, Marvin's path led him to various roles in different industries. From his time as a Sales Executive in the UAE to his tenure as a Store Manager at MENZO Trading, Marvin showcased his knack for customer relations, inventory management, and operational efficiency. However, it was his stint at Thunderbird Resorts and Casino as a Surveillance Officer where Marvin truly honed his skills in enforcing rules, handling incidents, and coordinating with security personnel. His keen eye for detail and ability to maintain composure in high-pressure situations earned him respect among his peers. Despite his success in the corporate world, Marvin's passion for technology led him to explore roles in web hosting and CCTV installation. At Concentrix, he thrived as a Technical Support Representative, leveraging his expertise in Microsoft applications, CCTV systems, and website development platforms like WordPress and Shopify. His role demanded constant adaptability, whether it was collating daily tasks for his team, monitoring statistics, or troubleshooting support tools. Marvin's journey came full circle when he joined the City Government of Antipolo as an M.I.S. / CCTV Officer. Here, he played a crucial role in ensuring the safety and security of the city by maintaining CCTV cameras and overseeing DSL connections for remote viewing. His attention to detail and technical prowess were instrumental in troubleshooting defective cameras and promptly reporting incidents to authorities. Throughout his career, Marvin's unwavering commitment to excellence and continuous learning propelled him forward. From his humble beginnings as an intern to his current role as a valued asset in the field of technology and security, Marvin's story exemplifies the power of adaptability, perseverance, and passion in shaping one's destiny. As Marvin reflects on his journey, he knows that the road ahead may be challenging, but with his diverse skill set and unwavering determination, he is ready to face whatever comes his way, knowing that every experience has molded him into the versatile professional he is today.

Skills

Technical Skills

  • Customer Service
  • Technical Support
  • Web Hosting
  • Surveillance Systems
  • Networking
  • Computer Repair and Troubleshooting
  • Inventory Management
  • Graphic Design (Basic)

Soft Skills

  • Communication
  • Teamwork
  • Leadership
  • Problem-solving
  • Time Management
  • Adaptability
  • Attention to Detail
  • Customer Relationship Management

Educational Background

AMA Computer College

1999-2000

BS Computer Science (Undergraduate)

AMA Telecommunications and Electronics

1997-1999

Telecommunications Technician (Vocational Degree)

Work Experience

Concentrix

May 2019 – Present

Position: Technical Support Representative

Duties & Responsibilities:

  • Acting as a Subject Matter Expert
  • Collating and delivering daily tasks and reminders for the team
  • Monitoring team statistics and submitting them to the manager
  • Reviewing calls and providing feedback to agents and managers
  • Receiving Supervisor/Manager calls for case urgencies
  • Taking calls and assisting with customer concerns
  • Account verifications and security checks on every call taken
  • Documenting every call taken
  • Making sure the calls are within the company standards and regulations
  • Troubleshooting any issues within support tools
  • Always ready for shifting schedules

TaskUs

February 10, 2017 – April 19, 2019

Position: Customer Service Representative (UBER)

Duties & Responsibilities:

  • Taking calls and assisting with customer concerns
  • Account verifications and security checks on every call taken
  • Reporting and documenting every call taken
  • Making sure the calls are within the company standards and regulations
  • Always ready for shifting schedules

City Government of Antipolo

September 2014 - 2017

Position: M.I.S. / CCTV Officer / Technician (Job Order)

Duties & Responsibilities:

  • Enforcing the rules and procedures through all departments
  • Reporting all incidents to our Supervisors / Administration office or Department heads
  • Dubbing, Logging and Safekeeping of files
  • Coordinating with internal security
  • Maintaining all CCTV cameras under the city government of Antipolo and DSL connection maintenance for remote viewing
  • Installing and troubleshooting defective malfunctioned cameras

Thunderbird Resorts and Casino

June 2009 – May 2013

Position: Surveillance Officer

Duties & Responsibilities:

  • Enforcing the rules and procedures through all departments
  • Reporting all incidents to our Superiors or Higher Ranking Managers / Directors
  • Dubbing, Logging and Safekeeping of files
  • Witnessing for Jackpots and other events inside the casino
  • Coordinating with internal security for immediate actions for live disputes
  • Handling and logging transactions with various departments

MENZO Trading

November 2007 – 2009

Position: Store Manager

Duties & Responsibilities:

  • Coordinate with customers and sending P.O.’s to the suppliers
  • Ensures the stores operations are in order and open on time
  • Personally checking the inventory of stocks inside the store
  • Ensuring the monthly tax is reported and paid on time
  • Ensures that schedules of deliveries by the suppliers are scheduled and all necessary payments are prepared
  • Responsible for training of staff

Royal Printing Press and Stationery (UAE)

August 2005 - February 2006

Position: Sales Executive

Duties & Responsibilities:

  • Coordinate with customers and send LPO’s to the suppliers
  • Ensures that outputs of printing jobs are of customer satisfaction level
  • Personally checking the color quality of my clients standards
  • Ensures that schedules of deliveries are being met on time
  • Directly reports to General Manager
  • Request for payments of suppliers
  • Collects checks from clients